It’s a problem encountered by every (WP7) app developer: users leaving reviews and there’s just no way to contact them. How often did you want to clarify features misunderstood by a user? Or just want to let the user know you appreciate the input and will consider their feedback for a future update? A while ago Silverlight MVP and PicturesLab developer
Rene Schulte shared his manual way of contacting reviewers through Zune social on his
blog. Although this works in only 50% of the cases it is the best method I am currently aware off. Therefore I decided to integrate messaging users with the existing
WP7 Review Reader I built a while ago. This provides developers with an easy way of contacting their customers. Here’s how to use it: